Terms of Service

Clario — Last updated: March 21, 2026

1. Acceptance of Terms

By downloading, installing, or using the Clario application (“App”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Palms Yazılım Ticaret Limited Şirketi (“we”, “us”, “our”).

2. Description of Service

Clario is a mobile application developed and operated by Palms Yazılım Ticaret Limited Şirketi that provides allergy management tools including:

• Personalized allergy risk assessments based on pollen, air quality, and weather data
• Symptom tracking and logging
• AI-powered health insights (daily briefings, food correlations, medication effectiveness analysis, predictive alerts)
• Safe zone mapping (parks, pharmacies, hospitals)
• Travel planning with allergy considerations

3. Health Information Disclaimer

IMPORTANT: Clario does NOT provide medical advice.

All information, insights, and recommendations provided by Clario, including AI-generated content, are for informational and educational purposes only. Specifically:

• The App is NOT a substitute for professional medical advice, diagnosis, or treatment.
• AI-generated insights are based on general knowledge and your self-reported data; they may be inaccurate, incomplete, or not applicable to your specific condition.
• Allergy risk levels, pollen forecasts, and predictive alerts are estimates only and should not be solely relied upon for health decisions.
• NEVER disregard professional medical advice or delay seeking it because of information provided by the App.
• In case of a medical emergency, contact your local emergency services immediately.

By using the App, you acknowledge that you understand and accept this disclaimer. You must accept the AI health disclaimer within the App before accessing AI-powered features.

4. Account Registration

To use Clario, you must create an account by providing a valid email address and creating a password. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Providing accurate and truthful information during registration and onboarding.

You must be at least 13 years old (or 16 in the European Union) to create an account.

5. User-Provided Health Data

You may voluntarily enter health-related information (allergies, symptoms, medications, food diary) into the App. By providing this data, you:

• Confirm that the information you provide is about yourself and is accurate to the best of your knowledge.
• Consent to the processing of this data as described in our Privacy Policy.
• Understand that the quality of AI insights depends on the accuracy and completeness of the data you provide.

6. AI Features and Limitations

Clario uses artificial intelligence (powered by third-party AI services) to provide personalized insights. You acknowledge that:

• AI responses are generated algorithmically and may contain errors or inaccuracies.
• AI features are not a replacement for professional allergy testing or medical consultation.
• We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
• AI features may be temporarily unavailable due to third-party service limitations.

7. Subscriptions and Store Billing

Some Clario features may be offered as paid subscriptions or premium access tiers in supported builds or regions. If you purchase a subscription through Apple App Store or Google Play:

• Billing, renewals, cancellations, and refunds are handled by the relevant app store under its own terms.
• We do not receive or store your full payment card details.
• You are responsible for managing your subscription status through your store account settings.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
• WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO: HEALTH OUTCOMES RESULTING FROM RELIANCE ON APP INFORMATION, ALLERGIC REACTIONS, MEDICAL COSTS, OR LOSS OF DATA.
• OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the above limitations apply to the fullest extent permitted by law.

9. Intellectual Property

The App, including its design, graphics, user interface, and original content, is owned by Palms Yazılım Ticaret Limited Şirketi and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our App or its proprietary content without prior written permission.

10. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable regulations.
• Enter false health information with the intent to manipulate AI outputs.
• Attempt to reverse-engineer, decompile, or disassemble the App.
• Interfere with or disrupt the App’s servers or infrastructure.
• Share your account credentials with third parties.
• Use the App in any manner that could damage, disable, or impair its functionality.

11. Account Deletion

You may request deletion of your account at any time through the App’s privacy settings. Upon requesting deletion:

• A 30-day grace period begins, during which you may cancel the deletion request.
• After the grace period, your account and all associated data (including health data, symptom logs, and AI chat history) will be permanently and irreversibly deleted.
• We retain no backups of deleted accounts beyond our standard backup retention period.

12. Service Availability

We do not guarantee that the App will be available at all times. The App may be temporarily unavailable due to maintenance, updates, or technical issues. We reserve the right to modify, suspend, or discontinue the App (or any part of it) at any time. We will provide reasonable notice before discontinuing core features.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will indicate the date of the most recent update at the top of this document. For material changes affecting health data processing, we will notify you through the App and request your renewed consent where required. Continued use of the App after changes constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions.

For EU/EEA consumers: Nothing in these Terms affects your rights as a consumer under the laws of your country of residence.

For Turkish consumers: Bu Koşullar Türkiye Cumhuriyeti hukuku kapsamında geçerlidir. Tüketici haklarınız 6502 Sayılı Tüketicinin Korunması Hakkında Kanun kapsamında saklıdır.

15. Contact

For any questions regarding these Terms:

Email: hello@palmsandbirds.com
Website: www.palmsandbirds.com
Palms Yazılım Ticaret Limited Şirketi

By using Clario, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.