Terms of Service

Unshade — Last updated: April 21, 2026

Important Notice: This English version is the binding version of these Terms. Translations are provided for convenience only. If a translation conflicts with this English version, this English version controls to the maximum extent permitted by applicable law.

1. Acceptance of Terms

By downloading, installing, accessing, creating an account for, purchasing through, or using the Unshade application, APIs, public Signal links, or related services (collectively, the “App”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Palms Yazılım Ticaret Limited Şirketi (“we”, “us”, “our”).

Your use of the App is also governed by our Privacy Policy, which explains how we process personal data, including relationship preference data, location data, chat data, AI inputs, and billing metadata.

2. Age Requirement

Unshade is intended exclusively for adults aged 18 years and older. By creating an account, opening a public Signal, completing a mini-match preview, purchasing credits, or using the App, you confirm that you are at least 18 years of age and legally able to enter into these Terms. If we become aware that a user is under 18, we may immediately suspend or terminate the account and delete associated data.

3. Description of Service

Unshade is a relationship and communication mobile application developed and operated by Palms Yazılım Ticaret Limited Şirketi. The App provides:

• Couple pairing and connection via QR code
• Private chat between connected partners
• AI-assisted message rewriting to improve communication tone and clarity
• Periodic check-ins to track relationship dynamics
• An AI communication coach offering personalized guidance, weekly digests, and predictive insights
• Desire Map onboarding to help align relationship preferences
• Location-based features for city-level connection discovery
• Signal features for expressing interest or availability
• Public Signal previews and mini-match previews for adults who confirm they are 18+
• Credits, subscriptions, and paid unlocks for supported features

The App is designed for communication, consent, boundaries, and compatibility. It is not an escort service, marketplace for sexual services, emergency service, therapy service, medical service, legal service, or substitute for professional counseling.

4. Accounts, Credentials, and Accuracy

You are responsible for keeping your account credentials secure, for all activity under your account, and for providing accurate account, age, profile, billing, and preference information. You may not share your account, impersonate another person, create accounts for anyone else without permission, or create multiple accounts to avoid restrictions, suspensions, bans, credits rules, safety controls, or payment obligations.

5. User Content and Limited License

You retain ownership of content you submit to the App, including profile text, Desire Map answers, custom notes, chat messages, reports, images, and Signal-related information (“User Content”). You grant us a worldwide, non-exclusive, limited license to host, store, process, transmit, display, modify for formatting or safety purposes, and otherwise use User Content only as needed to operate, secure, improve, enforce, and provide the App and related support.

You are solely responsible for your User Content and for obtaining any permissions required to submit it. Do not submit content you do not have the right to use or content you are not comfortable using for relationship, Signal, matching, and coaching features.

6. User Conduct and Prohibited Content

By using the App, you agree not to send, post, upload, create, solicit, facilitate, or transmit any content or conduct that:

• Is unlawful, abusive, harassing, threatening, or defamatory toward any person.
• Contains nudity, explicit sexual content, pornography, sexual services, prostitution, escorting, trafficking, exploitation, or material that exploits or harms minors in any way.
• Sexualizes minors, appears to involve minors, requests age-inappropriate contact, or attempts to evade age-gate requirements.
• Promotes coercion, pressure, stalking, blackmail, revenge, non-consensual intimate content, doxxing, violence, self-harm, or threats.
• Violates the privacy or intellectual property rights of any third party.
• Contains malware, spam, or any code designed to disrupt or damage the App or its users.
• Impersonates another person or misrepresents your identity.
• Attempts to scrape, crawl, index, reverse-engineer, extract, resell, or misuse other users’ data.
• Uses the App for commercial solicitation, advertising, paid companionship, explicit services, or unlawful transactions.

We may remove content, block messages, restrict visibility, suspend or terminate accounts, preserve evidence, report suspected illegal conduct to authorities, and cooperate with lawful requests where we believe these rules or applicable laws are violated.

7. AI Features and Limitations

Unshade uses artificial intelligence, powered by third-party AI services, to provide message rewriting, opening suggestions, coaching, compatibility analysis, weekly digests, predictive insights, safety analysis, and related features. AI features may require a paid entitlement and explicit AI opt-in. You acknowledge that:

• AI responses are generated algorithmically and may contain errors or inaccuracies.
• AI-assisted message rewriting suggests phrasing; you retain full responsibility for reviewing, editing, and sending any message.
• AI coaching and insights are for informational and communication-support purposes only and do not substitute for professional relationship counseling, therapy, crisis care, medical care, legal advice, or mental health support.
• We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
• AI features may be temporarily unavailable due to third-party service limitations.
• You must not rely on the App for urgent safety, abuse, self-harm, medical, legal, or emergency situations. Contact qualified professionals, emergency services, or local crisis resources where appropriate.

8. Consent, Couple Pairing, Signals, and Visibility

When you pair with a partner through the App:

• Limited profile information (display name, avatar, and relevant preference data) is shared between connected partners.
• Chat messages are visible only to the two users within a couple connection.
• Either partner may end the couple connection at any time through the App’s settings, which will remove shared access to couple-specific data.

Signals Mode may create public links, QR codes, feed cards, preview summaries, match scores, approximate distance, and paid chat unlocks. A Signal link can be viewed by anyone who has the link, and feed cards may be visible to eligible users. You are responsible for what you choose to share through Signals.

You are responsible for pairing, chatting, meeting, or interacting only with consenting adults. We do not verify every user’s identity, intentions, relationship status, background, criminal history, health status, or compatibility. Use caution and independent judgment when interacting with others.

9. Subscriptions, Credits, and Store Billing

Some Unshade features may require a paid subscription or credits purchased through supported builds or regions. If you purchase a subscription or credits through Apple App Store or Google Play:

• Billing, renewals, cancellations, and refunds are handled by the relevant app store under its own terms.
• We do not receive or store your full payment card details.
• Subscription management is handled via RevenueCat. Your subscription status and purchase receipts are processed by RevenueCat on our behalf.
• You are responsible for managing your subscription status through your store account settings.
• Credits are a limited, non-cash, non-transferable license to access eligible in-app features. Credits have no cash value and are not a deposit, bank account, or stored-value product.
• Unless required by applicable law or app store rules, purchases are final and refunds must be requested from the app store that processed the purchase.

10. Third-Party Services

The App integrates with third-party services such as app stores, RevenueCat, OpenAI, Firebase, Google Sign-In, Sign in with Apple, APNs/FCM, OpenStreetMap/Nominatim, and cloud infrastructure providers. We are not responsible for third-party services, outages, policies, content, billing decisions, or security incidents outside our control. Your use of third-party services may be governed by their own terms and privacy policies.

11. Reporting, Blocking, Moderation, and Safety

If you experience harassment, inappropriate content, suspected minors, impersonation, coercion, threats, or any safety concern within the App, you may use the in-app reporting or blocking features or contact us at hello@palmsandbirds.com. We may review reports and limited related content, block chats, suspend or ban users, remove content, preserve records, and report serious issues to authorities where appropriate or legally required.

12. Account Deletion and Termination

You may request deletion of your account through the App’s settings where available. Account deletion starts a purge/anonymization process for account data and associated Unshade records, subject to lawful retention for billing, tax, fraud prevention, security, safety, legal claims, audit, and compliance purposes. Deletion may remove your access to purchases, credits, chat history, Signals, Couple Mode, reports, and AI outputs.

We may suspend, restrict, or terminate your access if we reasonably believe you violated these Terms, created risk for users, abused the service, infringed rights, failed age requirements, attempted fraud, or created legal or security exposure for us or others.

13. Service Availability and Changes

We do not guarantee that the App will be available at all times or that every feature will remain available in every country, language, platform, build, subscription tier, or store region. The App may be interrupted due to maintenance, updates, security work, provider outages, app store review, legal requirements, or technical issues. We may modify, suspend, or discontinue the App or any feature at any time, with reasonable notice where required by law.

14. Intellectual Property

The App, including its design, graphics, software, interfaces, trademarks, logos, AI prompt structures, compilations, and original content, is owned by Palms Yazılım Ticaret Limited Şirketi or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, lease, sublicense, scrape, or create derivative works from any part of the App or its proprietary content without prior written permission, except to the extent permitted by mandatory law.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
• WE DO NOT WARRANT THAT THE APP, MATCHING, SIGNALS, AI OUTPUTS, REPORTS, SCORES, NOTIFICATIONS, PURCHASE SYNC, OR USER INTERACTIONS WILL BE ACCURATE, UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR YOUR PURPOSES.
• WE DO NOT GUARANTEE RELATIONSHIP OUTCOMES, COMPATIBILITY, REPLIES, SAFETY OF OFFLINE MEETINGS, USER IDENTITY, USER CONDUCT, OR THE TRUTHFULNESS OF USER CONTENT.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, REPUTATION, GOODWILL, RELATIONSHIP OUTCOMES, EMOTIONAL DISTRESS, OR UNAUTHORIZED ACCESS ARISING FROM OR RELATED TO YOUR USE OF THE APP.
• OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US OR THROUGH THE APP FOR UNSHADE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) EUR 50.
• NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING mandatory consumer rights, fraud, willful misconduct, or liability for death or personal injury where such exclusion is prohibited.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the above limitations apply to the fullest extent permitted by law.

17. Indemnity

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Palms Yazılım Ticaret Limited Şirketi from claims, damages, liabilities, losses, and expenses arising from your User Content, your misuse of the App, your violation of these Terms, your violation of another person’s rights, or your unlawful conduct.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. We will indicate the date of the most recent update at the top of this document. For material changes, we will notify you through the App and, where required, request your renewed consent. Continued use of the App after changes constitutes acceptance of the revised Terms.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law provisions.

For EU/EEA, UK, and other consumers with mandatory local rights: Nothing in these Terms affects non-waivable consumer protection rights under the laws of your country of residence.

For Turkish consumers: Bu Koşullar Türkiye Cumhuriyeti hukuku kapsamında geçerlidir. Tüketici haklarınız 6502 Sayılı Tüketicinin Korunması Hakkında Kanun kapsamında saklıdır.

Before filing a formal claim, you agree to contact us at hello@palmsandbirds.com and allow a reasonable opportunity to resolve the issue informally, unless this requirement is prohibited by applicable law.

20. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets, provided your mandatory rights remain protected.

21. Contact

For any questions regarding these Terms:

Email: hello@palmsandbirds.com
Website: www.palmsandbirds.com
Palms Yazılım Ticaret Limited Şirketi

By using Unshade, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.